FAQ
SUNIX have specialized in the field of serial RS-232 communication more than 25 years.
From our IC designing, we have formed a complete R&D team that can provide customers
with a full range of service.
Please reference the technical inquiry from our customers below, or you could leave your
inquiry to us,
we will return you soon.
Search Results
Question
Hello,
I have recently purchased a UPD2018 but I am having problems with it. I've tried the recommendation in the manual of trying a different PCI slot and uninstalling/reinstalling the drivers. I've tried the driver off your website and also just letting windows try to find them but neither work. I have attached a few images of what is happening and what my computer is currently running (which i believe has the proper requirements).
Hope you can help me!
Sarah
I have recently purchased a UPD2018 but I am having problems with it. I've tried the recommendation in the manual of trying a different PCI slot and uninstalling/reinstalling the drivers. I've tried the driver off your website and also just letting windows try to find them but neither work. I have attached a few images of what is happening and what my computer is currently running (which i believe has the proper requirements).
Hope you can help me!
Sarah
Answer
Dear Sir:
Please help to check the USB3.1 driver which is you used. The message show on device management
Please help to check the USB3.1 driver which is you used. The message show on device management
ASMedia XHCI 1.1 Controller (Please remove this driver, Windows 10 already provide inbox driver )
ASMedia USB3.1 eXtensible Host Controller-1.10(Microsot inbox driver)
USB-Serial (Singel-Channel) can install by windows update.
USB-Serial (Singel-Channel) can install by windows update.
Go back previous pageQuestion
Hello,
I don't see any "ASMedia XHCI 1.1 Controller" but I do have "ASMedia USB3.1 eXtensible Host Controller-1.10" I have one usb-c port on my motherboard and the one 'usb-c' on the UPD2018 chip seems to be working, just not the 'usb-c (alt)' one, nor will it work when connecting to anything since I guess there's driver errors. I've attached some more photos.
I don't see any "ASMedia XHCI 1.1 Controller" but I do have "ASMedia USB3.1 eXtensible Host Controller-1.10" I have one usb-c port on my motherboard and the one 'usb-c' on the UPD2018 chip seems to be working, just not the 'usb-c (alt)' one, nor will it work when connecting to anything since I guess there's driver errors. I've attached some more photos.
Answer
Dear Sir
According to screen shot of device manager, SUNIX UPD2018 driver install ready in your system.
That's why there are two Asmedia USB3.1 eXtensible Host controller shows up. One is SUNIX board, and the other is your on-board one.
USB-Serial is the Serial EEPROM hardware, and you can select update driver ON-Line to solve it.
This device does NOT impact with USB-C function. This is firmware update purpose.
Do you connect DisplayPort Cable between SUNIX UPD2018 card and on-board's DisplayPort video output? What's your USB-C device connect to SUNIX board?
According to screen shot of device manager, SUNIX UPD2018 driver install ready in your system.
That's why there are two Asmedia USB3.1 eXtensible Host controller shows up. One is SUNIX board, and the other is your on-board one.
USB-Serial is the Serial EEPROM hardware, and you can select update driver ON-Line to solve it.
This device does NOT impact with USB-C function. This is firmware update purpose.
Do you connect DisplayPort Cable between SUNIX UPD2018 card and on-board's DisplayPort video output? What's your USB-C device connect to SUNIX board?
Question
Hello,
So I plugged in my device and it looks like it is working now as a display! I had switched the chip around again in a different PCI slot but hadn't tried plugging it in again since I was still getting those usb errors in the device manager. So that's working now.
However I still seem to be getting those errors for the USB-serial. I have tried the driver you gave me but it just said that it didn't install cause I had drivers that were better.
So I plugged in my device and it looks like it is working now as a display! I had switched the chip around again in a different PCI slot but hadn't tried plugging it in again since I was still getting those usb errors in the device manager. So that's working now.
However I still seem to be getting those errors for the USB-serial. I have tried the driver you gave me but it just said that it didn't install cause I had drivers that were better.
Answer
Dear Sir:
I can duplicate the code10 error . because the Asmedia driver will let USB-Serial fail on windows 10.
so i write some steps for you. please refet to the pdf.
I can duplicate the code10 error . because the Asmedia driver will let USB-Serial fail on windows 10.
so i write some steps for you. please refet to the pdf.
Question
Hello,
I followed the .pdf and It looks like that fixed it. Thank you very much for your help with this!
I followed the .pdf and It looks like that fixed it. Thank you very much for your help with this!
Answer
Dear Sir
Thanks for your reply.
If there are any further questions, please, do not hesitate to contact me.
Thanks for your reply.
If there are any further questions, please, do not hesitate to contact me.
FAQ
SUNIX have specialized in the field of serial RS-232 communication
more than 25 years.
From our IC designing, we have formed a complete R&D team that can
provide customers with a full range of service.
Please reference the technical inquiry from our customers below, or
you could leave your inquiry to us,
we will return you soon.
Search Results
Question
Hello,
I have recently purchased a UPD2018 but I am having problems with it. I've tried the recommendation in the manual of trying a different PCI slot and uninstalling/reinstalling the drivers. I've tried the driver off your website and also just letting windows try to find them but neither work. I have attached a few images of what is happening and what my computer is currently running (which i believe has the proper requirements).
Hope you can help me!
Sarah
I have recently purchased a UPD2018 but I am having problems with it. I've tried the recommendation in the manual of trying a different PCI slot and uninstalling/reinstalling the drivers. I've tried the driver off your website and also just letting windows try to find them but neither work. I have attached a few images of what is happening and what my computer is currently running (which i believe has the proper requirements).
Hope you can help me!
Sarah
Answer
Dear Sir:
Please help to check the USB3.1 driver which is you used. The message show on device management
Please help to check the USB3.1 driver which is you used. The message show on device management
ASMedia XHCI 1.1 Controller (Please remove this driver, Windows 10 already provide inbox driver )
ASMedia USB3.1 eXtensible Host Controller-1.10(Microsot inbox driver)
USB-Serial (Singel-Channel) can install by windows update.
USB-Serial (Singel-Channel) can install by windows update.
Question
Hello,
I don't see any "ASMedia XHCI 1.1 Controller" but I do have "ASMedia USB3.1 eXtensible Host Controller-1.10" I have one usb-c port on my motherboard and the one 'usb-c' on the UPD2018 chip seems to be working, just not the 'usb-c (alt)' one, nor will it work when connecting to anything since I guess there's driver errors. I've attached some more photos.
I don't see any "ASMedia XHCI 1.1 Controller" but I do have "ASMedia USB3.1 eXtensible Host Controller-1.10" I have one usb-c port on my motherboard and the one 'usb-c' on the UPD2018 chip seems to be working, just not the 'usb-c (alt)' one, nor will it work when connecting to anything since I guess there's driver errors. I've attached some more photos.
Answer
Dear Sir
According to screen shot of device manager, SUNIX UPD2018 driver install ready in your system.
That's why there are two Asmedia USB3.1 eXtensible Host controller shows up. One is SUNIX board, and the other is your on-board one.
USB-Serial is the Serial EEPROM hardware, and you can select update driver ON-Line to solve it.
This device does NOT impact with USB-C function. This is firmware update purpose.
Do you connect DisplayPort Cable between SUNIX UPD2018 card and on-board's DisplayPort video output? What's your USB-C device connect to SUNIX board?
According to screen shot of device manager, SUNIX UPD2018 driver install ready in your system.
That's why there are two Asmedia USB3.1 eXtensible Host controller shows up. One is SUNIX board, and the other is your on-board one.
USB-Serial is the Serial EEPROM hardware, and you can select update driver ON-Line to solve it.
This device does NOT impact with USB-C function. This is firmware update purpose.
Do you connect DisplayPort Cable between SUNIX UPD2018 card and on-board's DisplayPort video output? What's your USB-C device connect to SUNIX board?
Question
Hello,
So I plugged in my device and it looks like it is working now as a display! I had switched the chip around again in a different PCI slot but hadn't tried plugging it in again since I was still getting those usb errors in the device manager. So that's working now.
However I still seem to be getting those errors for the USB-serial. I have tried the driver you gave me but it just said that it didn't install cause I had drivers that were better.
So I plugged in my device and it looks like it is working now as a display! I had switched the chip around again in a different PCI slot but hadn't tried plugging it in again since I was still getting those usb errors in the device manager. So that's working now.
However I still seem to be getting those errors for the USB-serial. I have tried the driver you gave me but it just said that it didn't install cause I had drivers that were better.
Answer
Dear Sir:
I can duplicate the code10 error . because the Asmedia driver will let USB-Serial fail on windows 10.
so i write some steps for you. please refet to the pdf.
I can duplicate the code10 error . because the Asmedia driver will let USB-Serial fail on windows 10.
so i write some steps for you. please refet to the pdf.
Question
Hello,
I followed the .pdf and It looks like that fixed it. Thank you very much for your help with this!
I followed the .pdf and It looks like that fixed it. Thank you very much for your help with this!
Answer
Dear Sir
Thanks for your reply.
If there are any further questions, please, do not hesitate to contact me.
Thanks for your reply.
If there are any further questions, please, do not hesitate to contact me.
FAQ
SUNIX have specialized in the field of
serial RS-232 communication more than 25
years.
From our IC designing, we have formed a
complete R&D team that can provide customers
with a full range of service.
Please reference the technical inquiry from
our customers below, or you could leave your
inquiry to us,
we will return you soon.
Search Results
Question
Hello,
I have recently purchased a UPD2018 but I am having problems with it. I've tried the recommendation in the manual of trying a different PCI slot and uninstalling/reinstalling the drivers. I've tried the driver off your website and also just letting windows try to find them but neither work. I have attached a few images of what is happening and what my computer is currently running (which i believe has the proper requirements).
Hope you can help me!
Sarah
I have recently purchased a UPD2018 but I am having problems with it. I've tried the recommendation in the manual of trying a different PCI slot and uninstalling/reinstalling the drivers. I've tried the driver off your website and also just letting windows try to find them but neither work. I have attached a few images of what is happening and what my computer is currently running (which i believe has the proper requirements).
Hope you can help me!
Sarah
Answer
Dear Sir:
Please help to check the USB3.1 driver which is you used. The message show on device management
Please help to check the USB3.1 driver which is you used. The message show on device management
ASMedia XHCI 1.1 Controller (Please remove this driver, Windows 10 already provide inbox driver )
ASMedia USB3.1 eXtensible Host Controller-1.10(Microsot inbox driver)
USB-Serial (Singel-Channel) can install by windows update.
USB-Serial (Singel-Channel) can install by windows update.
Question
Hello,
I don't see any "ASMedia XHCI 1.1 Controller" but I do have "ASMedia USB3.1 eXtensible Host Controller-1.10" I have one usb-c port on my motherboard and the one 'usb-c' on the UPD2018 chip seems to be working, just not the 'usb-c (alt)' one, nor will it work when connecting to anything since I guess there's driver errors. I've attached some more photos.
I don't see any "ASMedia XHCI 1.1 Controller" but I do have "ASMedia USB3.1 eXtensible Host Controller-1.10" I have one usb-c port on my motherboard and the one 'usb-c' on the UPD2018 chip seems to be working, just not the 'usb-c (alt)' one, nor will it work when connecting to anything since I guess there's driver errors. I've attached some more photos.
Answer
Dear Sir
According to screen shot of device manager, SUNIX UPD2018 driver install ready in your system.
That's why there are two Asmedia USB3.1 eXtensible Host controller shows up. One is SUNIX board, and the other is your on-board one.
USB-Serial is the Serial EEPROM hardware, and you can select update driver ON-Line to solve it.
This device does NOT impact with USB-C function. This is firmware update purpose.
Do you connect DisplayPort Cable between SUNIX UPD2018 card and on-board's DisplayPort video output? What's your USB-C device connect to SUNIX board?
According to screen shot of device manager, SUNIX UPD2018 driver install ready in your system.
That's why there are two Asmedia USB3.1 eXtensible Host controller shows up. One is SUNIX board, and the other is your on-board one.
USB-Serial is the Serial EEPROM hardware, and you can select update driver ON-Line to solve it.
This device does NOT impact with USB-C function. This is firmware update purpose.
Do you connect DisplayPort Cable between SUNIX UPD2018 card and on-board's DisplayPort video output? What's your USB-C device connect to SUNIX board?
Question
Hello,
So I plugged in my device and it looks like it is working now as a display! I had switched the chip around again in a different PCI slot but hadn't tried plugging it in again since I was still getting those usb errors in the device manager. So that's working now.
However I still seem to be getting those errors for the USB-serial. I have tried the driver you gave me but it just said that it didn't install cause I had drivers that were better.
So I plugged in my device and it looks like it is working now as a display! I had switched the chip around again in a different PCI slot but hadn't tried plugging it in again since I was still getting those usb errors in the device manager. So that's working now.
However I still seem to be getting those errors for the USB-serial. I have tried the driver you gave me but it just said that it didn't install cause I had drivers that were better.
Answer
Dear Sir:
I can duplicate the code10 error . because the Asmedia driver will let USB-Serial fail on windows 10.
so i write some steps for you. please refet to the pdf.
I can duplicate the code10 error . because the Asmedia driver will let USB-Serial fail on windows 10.
so i write some steps for you. please refet to the pdf.
Question
Hello,
I followed the .pdf and It looks like that fixed it. Thank you very much for your help with this!
I followed the .pdf and It looks like that fixed it. Thank you very much for your help with this!
Answer
Dear Sir
Thanks for your reply.
If there are any further questions, please, do not hesitate to contact me.
Thanks for your reply.
If there are any further questions, please, do not hesitate to contact me.
FAQ
SUNIX have specialized
in the field of serial
RS-232 communication
more than 25 years.
From our IC designing,
we have formed a
complete R&D team that
can provide customers
with a full range of
service.
Please reference the
technical inquiry from
our customers below, or
you could leave your
inquiry to us,
we will return you soon.
Search Results
Question
Hello,
I have recently purchased a UPD2018 but I am having problems with it. I've tried the recommendation in the manual of trying a different PCI slot and uninstalling/reinstalling the drivers. I've tried the driver off your website and also just letting windows try to find them but neither work. I have attached a few images of what is happening and what my computer is currently running (which i believe has the proper requirements).
Hope you can help me!
Sarah
I have recently purchased a UPD2018 but I am having problems with it. I've tried the recommendation in the manual of trying a different PCI slot and uninstalling/reinstalling the drivers. I've tried the driver off your website and also just letting windows try to find them but neither work. I have attached a few images of what is happening and what my computer is currently running (which i believe has the proper requirements).
Hope you can help me!
Sarah
Answer
Dear Sir:
Please help to check the USB3.1 driver which is you used. The message show on device management
Please help to check the USB3.1 driver which is you used. The message show on device management
ASMedia XHCI 1.1 Controller (Please remove this driver, Windows 10 already provide inbox driver )
ASMedia USB3.1 eXtensible Host Controller-1.10(Microsot inbox driver)
USB-Serial (Singel-Channel) can install by windows update.
USB-Serial (Singel-Channel) can install by windows update.
Question
Hello,
I don't see any "ASMedia XHCI 1.1 Controller" but I do have "ASMedia USB3.1 eXtensible Host Controller-1.10" I have one usb-c port on my motherboard and the one 'usb-c' on the UPD2018 chip seems to be working, just not the 'usb-c (alt)' one, nor will it work when connecting to anything since I guess there's driver errors. I've attached some more photos.
I don't see any "ASMedia XHCI 1.1 Controller" but I do have "ASMedia USB3.1 eXtensible Host Controller-1.10" I have one usb-c port on my motherboard and the one 'usb-c' on the UPD2018 chip seems to be working, just not the 'usb-c (alt)' one, nor will it work when connecting to anything since I guess there's driver errors. I've attached some more photos.
Answer
Dear Sir
According to screen shot of device manager, SUNIX UPD2018 driver install ready in your system.
That's why there are two Asmedia USB3.1 eXtensible Host controller shows up. One is SUNIX board, and the other is your on-board one.
USB-Serial is the Serial EEPROM hardware, and you can select update driver ON-Line to solve it.
This device does NOT impact with USB-C function. This is firmware update purpose.
Do you connect DisplayPort Cable between SUNIX UPD2018 card and on-board's DisplayPort video output? What's your USB-C device connect to SUNIX board?
According to screen shot of device manager, SUNIX UPD2018 driver install ready in your system.
That's why there are two Asmedia USB3.1 eXtensible Host controller shows up. One is SUNIX board, and the other is your on-board one.
USB-Serial is the Serial EEPROM hardware, and you can select update driver ON-Line to solve it.
This device does NOT impact with USB-C function. This is firmware update purpose.
Do you connect DisplayPort Cable between SUNIX UPD2018 card and on-board's DisplayPort video output? What's your USB-C device connect to SUNIX board?
Question
Hello,
So I plugged in my device and it looks like it is working now as a display! I had switched the chip around again in a different PCI slot but hadn't tried plugging it in again since I was still getting those usb errors in the device manager. So that's working now.
However I still seem to be getting those errors for the USB-serial. I have tried the driver you gave me but it just said that it didn't install cause I had drivers that were better.
So I plugged in my device and it looks like it is working now as a display! I had switched the chip around again in a different PCI slot but hadn't tried plugging it in again since I was still getting those usb errors in the device manager. So that's working now.
However I still seem to be getting those errors for the USB-serial. I have tried the driver you gave me but it just said that it didn't install cause I had drivers that were better.
Answer
Dear Sir:
I can duplicate the code10 error . because the Asmedia driver will let USB-Serial fail on windows 10.
so i write some steps for you. please refet to the pdf.
I can duplicate the code10 error . because the Asmedia driver will let USB-Serial fail on windows 10.
so i write some steps for you. please refet to the pdf.
Question
Hello,
I followed the .pdf and It looks like that fixed it. Thank you very much for your help with this!
I followed the .pdf and It looks like that fixed it. Thank you very much for your help with this!
Answer
Dear Sir
Thanks for your reply.
If there are any further questions, please, do not hesitate to contact me.
Thanks for your reply.
If there are any further questions, please, do not hesitate to contact me.
